Support
We're here to help
A question, a bug to report, or need help with your account?
contact@novenya.appWe usually reply within 48 hours.
Frequently asked questions
How do I cancel my Premium subscription?
If you subscribed in the App: on iPhone, Settings → your name → Subscriptions → Novenya → Cancel; on Android, Google Play Store → Menu → Subscriptions → Novenya → Cancel. If you subscribed on the website, cancel directly from the Premium screen in the App. Either way, your access stays active until the end of the period already paid for.
How do I delete my account and data?
In the app: Profile → Account and privacy → Delete account. A confirmation email is sent, including for accounts created with Apple, Google, or Facebook (if an email address is attached). For a password account, your data is erased only after you confirm. For an Apple/Google/Facebook account, deletion happens automatically 24 hours after your request unless you click the cancellation link from that email before then.
I didn't receive my account confirmation email
Check your spam folder. You can also request a new email directly from the verification screen in the app.
How do I connect Apple Health or Health Connect?
In the app: Profile → Integrations → turn on the Apple Health (iPhone) or Google Fit (Android) switch. Novenya will ask for your authorization before reading your steps, sleep, heart rate, and weight — you can revoke this access anytime.
I found a technical issue
Write to us at contact@novenya.app describing what you were doing and what happened — a screenshot helps a lot!